Customer Experience Management Courses

1. Customer Service, Customer Support, And Customer Experience

Customer Service, Customer Support, And Customer Experience

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service
Content:
- Customer service to build super-fans who buy more and recommend your business to their friends
- Create a customer experience that delights clients and makes them feel like they are getting a great product
- Make more money from repeat customers and referrals

2. Customer Experience Management (CX): MASTERCLASS 2021

Customer Experience Management (CX): MASTERCLASS 2021

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.
Content:
- *** NEW 2021 ***: A massive update with 54 new lectures (YES
- you read it correctly
- 54 NEW lectures!)
- and 4 hours and 20 minutes of additional training!
- *** NEW 2021 ***: The pandemic changed the way we live and do business. This course provides everything you need to know about CX in this new reality.
- Customer Experience Management (CX) on Steroids! This course includes a Guide/Cheat Sheet for busy professionals who do not have a lot of time
- and want to acquire the most important information about Customer Experience (CX) with the least effort possible! In just 30 minutes learn everything you need to know about CX!

3. Omnichannel Customer Experience Management (CX)

Omnichannel Customer Experience Management (CX)

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem
Content:
- Develop a comprehensive Omnichannel Customer Experience Management Strategy
- Provide customers with a seamless and positive experience throughout their entire journeys
- Create detailed Customer Journey Maps

4. Customer Experience Management Blueprint

Customer Experience Management Blueprint

Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures
Content:
- By the end of this course
- you will be able to create
- measure and improve a customer experience strategy for your brand or organization.
- This course gives you a very intense kickstart for your customer strategy
- Upon completing all sections
- you will earn a certificate of completion.

5. Customer Experience Management Essentials

Customer Experience Management Essentials

Learn How To Measure And Improve Customer Loyalty
Content:
- Over 11 practical exercises
- additional documents and quizzes!
- By the end of this course
- you will be able to create
- measure and improve a customer journey for your brand or organization.
- Upon completing all modules
- you will earn a certificate of completion.

6. CX - Customer Experience Management in 2020 and 2021

CX - Customer Experience Management in 2020 and 2021

How to put your customers first, every time, in this intermediary course.
Content:
- What Customer Experience Management is and the main challenges
- All you need to know about CX Programs (what they are
- how and when to start a CX Program)
- How to generate qualitative and quantitative insights

7. Using Customer Experience to Grow Your Business

Using Customer Experience to Grow Your Business

How Delivering a Superior Customer Experience Can Increase Revenue & Business Growth
Content:
- Understand the customer journey as people discover and engage with your business
- Immediately impact various parts of the customer journey to improve customer experience.
- Understand how improving customer experience leads to increased revenue

8. Grow Your Business Using Net Promoter Score®

Grow Your Business Using Net Promoter Score®

The only Net Promoter Score® course that has the power to transform your business into a customer centric one
Content:
- You will gain the knowledge of NPS®
- design your own custom branded NPS survey
- benchmark Your NPS and learn about the best practices and tips that leaders follow to succeed with NPS

9. Customer Experience Management: Brand Purpose & Leadership

Customer Experience Management: Brand Purpose & Leadership

Define A Brand Purpose That Adds Value To Your Customers & Your Business
Content:
- Learn how to define a brand purpose that will set the scene for your customer experience and align your organisation.

10. Foundation Customer Experience Masterclass

Foundation Customer Experience Masterclass

Learn the foundational aspects of customer experience
Content:
- Understand what customer experience is
- Understand what employee experience is
- Understand the business eco-system and what all the parts are

11. Differentiate Your Business w/ Customer Experience Marketing

Differentiate Your Business w/ Customer Experience Marketing

How to Create Massive Customer Loyalty and Profits Using Customer Experience Chain Reactions
Content:
- By the end of this course you’ll be able to understand the basics of how your business can use Customer Experience Marketing to attract more new customers plus increase the loyalty of existing customers all while charging premium prices that deliver higher profits.

12. Customer Experience: Brand Promise & Customer Loyalty

Customer Experience: Brand Promise & Customer Loyalty

Design A Branded Customer Experience That Differentiates
Content:
- Learn how to define a brand purpose that will set the scene for your customer experience and align your organisation.

13. Customer Retention: Maximise Your Profits

Customer Retention: Maximise Your Profits

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits.
Content:
- Peace of mind and happiness hopefully! Because you will be less stressed trying to find new customers each month
- Practical tips to have your customers return often and purchase more
- Reduced wastage of money and time focused on hopeful customer acquisition.

14. Kano Analysis to Prioritize Customer Needs and Expectations

Kano Analysis to Prioritize Customer Needs and Expectations

Understand Kano Model and get the tools/templates required to do a detailed analysis
Content:
- Using Kano Model
- you will be able to understand the customer needs and expectations
- You will be able to prioritize customer needs that will lead to higher customer satisfaction or lower dissatisfaction
- This course goes beyond basic theory and provides you with the tools (Microsoft Excel template provided) to conduct Kano Analysis at a bigger scale.

15. Customer Escalations - Management and Prevention

Customer Escalations - Management and Prevention

Assess your team & company on escalations management maturity | Learn best practices | Move from reactive to preventive
Content:
- What is an escalation
- How to manage escalations
- How to prevent escalations

16. Customer Intelligence and Analytics for Omni-Channel

Customer Intelligence and Analytics for Omni-Channel

A managerial perspective on AI, Technology and Data Analytics powered Omni-Channel Marketing/Customer Centric Engagement
Content:
- How to create a strategic road map to build a digital
- analytics and a customer intelligence capability.
- The fundamentals of digital marketing
- marketing automation
- and CRM to attract
- retain and deepen customer relationships.
- Best practices in implementing a Big Data and analytics environment.